Frequently Asked Questions
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We offer both physical and digital products designed to support feminine wellness and daily routines.
Digital products include downloadable guides and resources.
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Physical items are shipped to the address provided at checkout.
These products are made to order and fulfilled through a third-party production partner.
Digital products are delivered electronically.
Access details are provided shortly after purchase.
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Physical Products
Production and shipping times may vary.
Tracking information is provided once your order has shipped.
Digital Products
Digital products are delivered to email shortly after purchase.
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Physical Products
All physical products are final sale because they are made to order.
If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and photos.
Digital Products
All digital products are final sale and non-refundable.
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Physical Products
Orders cannot be changed or canceled once processing has begun.
Digital Products
Digital orders cannot be changed or canceled after purchase.
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Physical Products
We are not responsible for orders shipped to incorrect addresses provided at checkout.
Digital Products
Please ensure your email address is entered correctly at checkout.
We are not responsible for digital products sent to an incorrect email address provided at purchase.
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No.
You can check out as a guest without creating an account.
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We recommend reviewing this FAQ and our Returns & Refunds section before reaching out.
If you still need assistance, contact us at:
Please allow 1–3 business days for a response.
Physical Product
Our physical products are made to order through a third-party fulfillment partner.
Because of this, all physical product sales are final.
We do not accept returns or exchanges for change of mind, preference, or ordering errors.
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
your order number
clear photos of the issue
If approved, we will arrange a replacement or refund.
Returns & Refunds Policy
Digital Products
All digital products are final sale.
Due to the nature of digital files, we are unable to offer refunds, returns, or exchanges once access has been granted.
Please review product details carefully before purchasing.
Additional Information
We are not responsible for delays caused by shipping carriers.
We are not responsible for incorrect addresses entered at checkout.
1. Information We Collect
When you visit our website, we may collect:
Name ,Email address, Billing address, Shipping address, Payment information (processed securely through third-party providers), Order details IP address and device information
Payment information is processed securely through Squarespace’s integrated payment providers (such as Stripe or PayPal). We do not store full payment details.
2. How We Use Your Information
We use your information to:
Process and fulfill orders ,Deliver digital products ,Send order confirmations and shipping updates,Respond to inquiries, Improve our website experience , Comply with legal obligations
3. Third-Party Services
We use trusted third-party providers including:
Squarespace (website and checkout platform), Printify (product fulfillment partner) , Payment processors (such as Stripe or PayPal) , Email services (Google Workspace)
These providers only access information necessary to perform their services.
4. Cookies & Analytics
Our website may use cookies and analytics tools to improve functionality and understand visitor behavior. You may disable cookies in your browser settings.
5. Data Protection
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You may request to: Access your personal data, Correct inaccurate information ,Request deletion of your information .To make a request, contact: contact@flyjourney.shop
7. Changes to This PolicyWe may update this policy from time to time. Updates will be reflected on this page.
FLY Journey we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from flyjourney.shop.
Privacy Policy
Effective Date: February 21st 2026
TERMS & CONDITIONS
FLY Journey – First Love Yourself
By using this website or purchasing from FLY Journey, you agree to the following terms:
1. Use of Website
You agree to use this website for lawful purposes only. You may not misuse, copy, distribute, or exploit website content without written permission.
2. Products
FLY Journey offers:
Physical products fulfilled through third-party partners
Digital products delivered electronically
Product descriptions and pricing are subject to change without notice.
3. Orders & Payment
All payments are processed securely through third-party providers. By placing an order, you agree to provide accurate billing and shipping information.
We reserve the right to refuse or cancel orders at our discretion.
4. Shipping & Fulfillment
Physical products are fulfilled by third-party providers. Production and shipping times may vary.
FLY Journey is not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.
5. Digital Products
Digital products are delivered electronically and are non-refundable unless otherwise stated.
It is the customer’s responsibility to provide a valid email address at checkout.
6. Returns & Refunds
Please refer to our Return & Refund Policy page for details.
7. Intellectual Property
All content, branding, products, designs, and materials on this website are the intellectual property of FLY Journey and may not be reproduced without permission.
8. Limitation of Liability
FLY Journey shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
9. Governing Law
These terms are governed by the laws of the United States.
10. Contact
For questions regarding these terms, contact:
contact@flyjourney.shop
Effective Date: February 21st 2026